Existing Mastercard cardholders will receive a new Visa card in late April. The old Mastercard card will stop working after May 31, 2024.

Current Visa cardholders – we are moving to a new processor that will allow us to serve you more efficiently and enable us to offer more features and benefits in the future.

Existing Visa cardholders will receive their new card before conversion weekend.

Unfortunately, no, the file is generated to create all cards at the same time.

Unfortunately, no, the file is generated to create all cards at the same time.

No. The card will be cut off after May 31, 2024. After the cut-off, the old card will be reported closed and the transactions will be moved to the new card.

Unfortunately, no. Once the card is moved to a new processor, the card cannot work.

It will be mailed to the address on file.

It will be mailed to the address on file.

Statements end between the 9th and 12th of the month and will be mailed soon after.

The eStatement history will transfer to the new accounts. You may see a two-day delay in seeing your statements.

Do not re-enroll if you already receive eStatements.

Statements end on the 13^th of the month and statements are mailed soon after.

Current Visa eStatements will not come over with the card upgrade. You will need to re-enroll to receive eStatements. If you will need your statements for future reference, please download them now.

Payments are due by the 7^th of the month.

Payments are due by the 10^th of the month.

In branch, online banking, and by mail. Between April 12-16 paying online will not be an option. If you need to make a payment do so before these dates.

Mailing address for payments: PO Box 71050, Charlotte, NC 28272-1050.

In branch, online banking, and by mail. Between April 12-16 paying online will not be an option. If you need to make a payment do so before these dates.

Mailing address for payments: PO Box 71050, Charlotte, NC 28272-1050.

Log in to online banking and select the “Cards” tab at the top, locate your current Mastercard, and select “Manage Card” under the card image. You will need to add the new Visa card to your profile.

You may be asked to “merge accounts,” select yes. You may need to enroll for the first time. After enrolling the first time you will not be asked to enroll when viewing the card going forward.

Log in to online banking and select the “Cards” tab at the top, locate your new Visa card, and select “Manage Card” under the card image

You will need to enroll your new card for the first time. After enrolling the first time you will not be asked to enroll when viewing the card going forward.

Those points will be transferred to your new card.

To view points within online banking, select the “Cards” tab at the top, locate your new Visa card, and select “Manage Card” under the card image. You will see a “Rewards” icon.

Those points will be transferred to your new card.

To view points within online banking, select the “Cards” tab at the top, locate your new Visa card, and select “Manage Card” under the card image. You will see a “Rewards” icon.

You will need to contact those merchants with updated information.

You will need to contact those merchants with updated information.

No, you will not see any negative impact towards your credit.

No, you will not see any negative impact towards your credit.

No, the terms and conditions of your credit card agreement will not change.

No, the terms and conditions of your credit card agreement will not change.

You need to apply for a new credit card.  If qualified, the credit union will move all of your current card information to the new card with the increased credit line.

You need to apply for a new credit card.  If qualified, the credit union will move all of your current card information to the new card with the increased credit line.