Traveling

When you are traveling outside of your local area, it is important to contact ValleyStar so that your credit and debit cards will not be restricted. Notifying ValleyStar of your travel plans is easy. 800.475.6328.

Moving?

Getting a new home or cell phone number? Don’t forget to update your contact information with ValleyStar! Maintaining up-to-date contact information helps us to notify you of important information or suspicious activity.

More About Tips And Tools

Safeguarding your information

Read More at Federal Trade Commission

Keeping your cards safe

Read More at Experian

ATM Security Tips

Read More at American Bankers Association Read More at Bankrate

Protecting your identity

Read More at Consumer Reports

How to dispute a charge from your debit or credit card

Call 800.475.6328 option 4 for debit cards, option 5 for credit cards

How to report fraud on your debit or credit card

Call 800.475.6328 option 4 for debit cards, option 5 for credit cards

How to dispute a charge posting to your account (check or ACH)

Call 800.475.6328 and speak to one of our contact center representatives or schedule an appointment at one of our conveniently located branches.

How to report fraud that has posted to your account (check or ACH)

Call 800.475.6328 and speak to one of our contact center representatives or schedule an appointment at one of our conveniently located branches. Please note that if your account number has been compromised, we will require that your account number be changed to a new number to ensure that your funds are protected against additional fraudulent activity.

How can I prevent fraud from happening in the first place?

  • Keep your contact information up-to-date.
  • Create strong passwords.
  • Enable push alerts on the mobile banking app notified when transactions occur.
  • Enable biometrics on mobile devices (fingerprint sign-on or facial recognition).
  • Know the red flags that signal a scam.
  • Install anti-virus, anti-malware and anti-spyware software and keep those systems up-to-date.
  • Never give your online banking password to anyone, even ValleyStar employees.
  • Don’t install software from unknown sources.
  • Don’t click on web advertisements or “pop-ups.”
  • Don’t open attachments on unexpected emails. Be suspicious of emails claiming to be from ValleyStar or any other financial institution. Doing so could allow hackers could hijack information on your device. Contact the sender with a known phone number to make sure it is safe to open the attachment.
  • Never give out your account number, social security number, credit or debit card numbers, PINs, CVVs, passwords or passphrases.
  • Send money to trusted sources only. Only send money to friends, family or others you know and trust. Don’t buy goods and services from people you are unfamiliar with or have never met.
  • Turn off your computer when not in use.
  • Regularly review your bank and credit card statements and report suspicious activity immediately.