Appointment-only lobbies

Dear Valued Member,

In the face of an unprecedented event, ValleyStar continues to stand strong serving our members and communities. We have had zero service interruptions since branch modifications were made in March, where other financial institutions have had closures and/or interruptions. Our local economies are starting to open up again, which is positive, but the COVID-19 infection rate is expected to peak between July and September in our service areas. Therefore, we need to keep everyone’s safety top of mind. To best ensure we continue to serve our members effectively while maintaining the health and wellness of everyone involved, ValleyStar’s lobbies will remain appointment-only for the foreseeable future. We have enhanced safety procedures for serving members in our lobbies to accommodate an appointment-only setting and expanded services in our drive-thru and digital outlets.

We also continue to meet the financing needs of our members. We are ready to help you get a loan for virtually any reason, including refinancing your home, buying a new car, or expanding your business.

Members can conduct any necessary transaction for their account via Mobile and Online Banking, the Contact Center, drive-thrus at branches, Shared Branching locations, ATMs, and other digital options in addition to making an appointment at the branch of your choice. I encourage all members to use our Mobile and Online Banking platform. Not only does it help with social distancing, but it will make your life so much easier. I feel confident once you try these options, you will find them to be significant time-savers. If you need assistance with learning more about these options, please call the Contact Center at 800.475.6328. They will be happy to assist you any way possible.

If you would like to schedule an appointment at a branch, or if you would like to discuss loan options with our experts, please contact us at 800.475.6328 and they will connect you with the branch or loan officer of your choice. You can also visit our website at valleystar.org to learn more about and apply for any loan.

Thank you for allowing us to continue to serve your financial needs during this unusual season.

Sincerely,


Delbert Lee Morgan
President/CEO

Your Funds Are Insured by the National Credit Union Administration Up to $250,000